Delivery Policy

Effective Date: January 30, 2026
Last Updated: January 30, 2026

Spice Island Car Rentals is committed to making your vehicle pickup and return as convenient as possible. This Delivery Policy outlines our pickup and drop-off procedures, service areas, and scheduling requirements.

Vehicle Pickup Service

Complimentary Airport Pickup

• Free pickup service is included for all customers arriving at Maurice Bishop International Airport
• This service is available for all rental durations (daily, weekly, monthly, and long-term)
• No additional fees or charges for airport pickup

Pickup Service Areas

Free Delivery Zones

Vehicle delivery and pickup is provided at no additional charge in the following parishes:

• St. George Parish
• St. David Parish

Delivery locations within these parishes include (but are not limited to):

• Maurice Bishop International Airport
• St. George’s (capital city)
• Grand Anse Beach area
• Hotels and resorts in St. George and St. David
• Private residences and vacation rentals
• Grenada cruise ship terminal

Other Locations

• Delivery to parishes outside St. George and St. David may be available upon request
• Additional delivery fees may apply for locations outside our free delivery zones
• Please contact us at +1 (473) 403-1976 or spiceislandcarrentals@gmail.com to discuss delivery to other areas of Grenada

Pickup Scheduling and Requirements

Advance Notice

• 48 hours advance notice is required for all vehicle pickups
• This allows us to:
  • Ensure your vehicle is fully prepared and inspected
  • Confirm your temporary driver’s license (if applicable)
  • Coordinate arrival timing at the airport or your location
  • Arrange appropriate staffing for your pickup

Operating Hours

• Vehicle pickup and drop-off service is available daily from 9:00 AM to 9:00 PM
• All pickups must be scheduled within these hours
• Outside-hours pickup may be available on a case-by-case basis (see After-Hours Service below)

Reservation Confirmation

When you make a reservation, we will:

1. Send you a confirmation email with your booking details
2. Call you within 24 hours to finalize:
   • Exact pickup time and location
   • Payment details and total cost
   • Required documentation
   • Any special requests or questions

Airport Pickup Procedure

For Customers Arriving at Maurice Bishop International Airport

Before Your Arrival:

1. Provide us with your flight details (airline, flight number, arrival time) at least 48 hours in advance
2. Include your phone number (including WhatsApp if available) for easy communication
3. We will confirm your pickup time via email and phone

Upon Arrival:

1. After clearing customs and collecting your luggage, proceed to the arrivals area
2. Contact us at +1 (473) 403-1976 to let us know you have arrived
3. Our representative will meet you at a designated meeting point (confirmed during booking)
4. Look for our Spice Island Car Rentals representative with clear signage

At Pickup:

1. Complete rental paperwork and payment
2. Obtain your temporary driver’s license (if required)
3. Receive vehicle orientation and instructions
4. Receive 24/7 roadside assistance contact information
5. Drive away and enjoy exploring Grenada

Flight Delays

We understand that flight delays are a common occurrence and are beyond your control.

If Your Flight Is Delayed:

1. Contact us as soon as you become aware of the delay
2. Call or text: +1 (473) 403-1976
3. Email: spiceislandcarrentals@gmail.com

Our Commitment:

• We will monitor your flight status when provided with flight details
• We will adjust our pickup time to accommodate your delayed arrival
• No additional fees for delays caused by airline or airport issues
• We will communicate with you to ensure a smooth pickup despite the delay

Non-Airport Pickup Locations

Hotel or Resort Delivery

• We can deliver your vehicle directly to your hotel or resort in St. George or St. David parishes
• Delivery is complimentary within these areas
• Please provide the exact name and address of your accommodation
• We will coordinate with you to arrange a convenient delivery time

Private Residence or Vacation Rental

• Delivery to private homes or vacation rentals is available in St. George and St. David at no extra charge
• Please provide the complete address and any special directions
• If the property is difficult to locate, please include GPS coordinates or detailed landmarks

Alternative Pickup Locations

• You may arrange to pick up your vehicle at a mutually agreed-upon location
• Popular meeting points include:
  • Grand Anse Shopping Center
  • St. George’s town center
  • Specific landmarks or businesses
• Please discuss your preferred location when making your reservation

Vehicle Return Service

Drop-Off Locations

Vehicle returns follow the same service areas as pickup:

• Free return service within St. George and St. David parishes
• Returns can be made at Maurice Bishop International Airport at no additional charge
• Return to your hotel, resort, or residence is available

Return Scheduling

• Please provide at least 24 hours notice of your intended return time
• This ensures we can:
  • Schedule a representative to meet you
  • Inspect the vehicle promptly
  • Process your damage deposit refund efficiently

Return Hours

• Vehicle returns are accepted daily from 9:00 AM to 9:00 PM
• Please schedule your return within these operating hours
• After-hours returns may be arranged on a case-by-case basis

Return Procedure

1. Contact us 24 hours before your planned return
2. Confirm the exact time and location for drop-off
3. Return the vehicle with a full tank of fuel (or as specified in your rental agreement)
4. Our representative will:
   • Inspect the vehicle with you present
   • Check fuel level and overall condition
   • Provide you with a return receipt
   • Process your damage deposit refund (within 7-10 business days)

After-Hours Service

Outside Operating Hours (Before 9 AM or After 9 PM)

• After-hours pickup or drop-off may be available on a case-by-case basis
• This is subject to staff availability and specific circumstances
• Please contact us as early as possible to discuss after-hours arrangements

When After-Hours Service May Be Approved:

• Late-night or early-morning flight arrivals/departures
• Emergency situations
• Special circumstances that prevent standard-hours service

To Request After-Hours Service:

1. Contact us by phone: +1 (473) 403-1976
2. Explain your situation and timing requirements
3. We will assess availability and respond within 24 hours
4. If approved, we will provide specific instructions and any applicable terms

Note: After-hours service is not guaranteed and is provided at the discretion of Spice Island Car Rentals based on availability and circumstances.

Required Documentation for Pickup

Please have the following ready at pickup:

• Valid driver’s license (from your country of residence)
• Passport or valid government-issued photo ID
• Payment for balance due (cash or credit card)
• Proof of temporary license (if you have already obtained one)
• Reservation confirmation (email or booking reference number)

Temporary Driver’s License

• Required for all non-OECS (Organization of Eastern Caribbean States) license holders
• Cost: $24.00 USD (mandatory, government-issued, non-refundable)
• Valid for 3 months
• We can assist with obtaining this license at pickup

Contact Information for Delivery Coordination

For all delivery scheduling, changes, or questions:

Spice Island Car Rentals
Island of Grenada

Phone/WhatsApp: +1 (473) 403-1976
Email: spiceislandcarrentals@gmail.com

Operating Hours: 9:00 AM – 9:00 PM daily
24/7 Emergency Roadside Assistance: Available for active rentals

Important Notes

Weather Conditions

• In cases of severe weather (hurricanes, tropical storms), pickup and delivery schedules may be adjusted for safety
• We will contact you immediately if weather affects your scheduled pickup
• Alternative arrangements will be made at no additional cost

Communication

• Please ensure we have your current phone number and email
• WhatsApp is a convenient way to stay in contact during your visit
• We will confirm all pickup details via phone and email before your arrival

Flexibility

• We pride ourselves on accommodating our customers’ needs
• If you have special requests or unusual circumstances, please discuss them with us
• We will do our best to find a solution that works for you

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This Delivery Policy is subject to change. Customers will be notified of any significant updates. We reserve the right to modify delivery terms based on operational needs while maintaining our commitment to excellent customer service.